22bat Terms and Conditions

These terms and conditions ("Terms") apply to the use of the 22bat platform and all services provided under it. 22bat is an online casino and betting platform that offers various gaming services to users in Bangladesh.

By accessing the platform, creating an account, or using any of its services, you acknowledge that you have read, understood, and agreed to be bound by these Terms in full. If you do not agree with any part of these Terms, please refrain from using the platform.

22bat reserves the right to amend, modify, or update these Terms at any time without prior notice. Updated Terms will take effect from the moment they are published on the website. It is your responsibility to review these Terms regularly.

2.1 Age Requirement and Eligibility

To open an account and use services on 22bat, the following conditions must be met:

• You must be 21 years of age or older.
• You must be located in a jurisdiction where online gaming is not prohibited by law.
• You are acting on your own behalf and are not managing an account for the benefit of a third party.
• You are not subject to any active self-exclusion or restriction.
• You are not an employee of 22bat or a family member of one.

2.2 Account Creation Requirements

Each person may create only one account. Creating multiple accounts is strictly prohibited and may result in account closure and balance forfeiture. All information provided at registration must be truthful, accurate, and complete.

• You must provide your correct name, address, and contact details.
• Documents may be required for identity verification.
• Keeping your password confidential is your responsibility; the account holder is solely responsible for all activity on the account.
• Any changes to account information must be reported to our support team immediately.

3.1 Deposits

The following payment methods are currently supported on 22bat:

• bKash — Bangladesh's most popular mobile banking service.
• Nagad — The digital transaction service of the postal department.
• Rocket — Dutch-Bangla Bank's mobile banking service.
• Bank Transfer — Via major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank.

All deposit amounts are calculated in Bangladeshi Taka (BDT / ৳). Once a deposit is complete, the balance is generally credited to the account instantly. If there is a delay due to technical reasons, please contact the support team.

3.2 Withdrawals

• Withdrawal requests can only be made from verified accounts.
• Withdrawals must be made using the same payment method used for the deposit.
• In cases of fraud or suspicious activity, 22bat reserves the right to carry out additional verification.
• Withdrawal restrictions related to bonuses apply — details are provided in Section 4.
• Any applicable taxes or government levies are payable by the player.

3.3 Transaction Security

All financial transactions on 22bat are secured with SSL encryption. Payments through third parties or via cryptocurrency are not supported. If you notice any suspicious activity on your account, contact us immediately.

4.1 Welcome Bonus

Bonus funds cannot be withdrawn before the wagering requirement is met. Wagering is calculated on the bonus amount only — not on the original deposit.

4.2 General Bonus Terms

• Each account is eligible for the welcome bonus only once.
• The wagering requirement must be met within a set period from the date the bonus is received.
• Using multiple accounts to claim bonuses is strictly prohibited.
• 22bat reserves the right to modify or discontinue any promotional offer without notice.
• If bonus abuse or manipulation is suspected, the account will be reviewed and the bonus may be cancelled.
• Each promotional offer may have its own specific terms — those will take precedence where applicable.

5.1 VIP Tiers and Benefits

22bat's VIP program has four tiers. The weekly cashback rate differs at each tier:

You can move up to a higher tier through regular play. Cashback for each tier is credited to the account at a set time every week. 22bat reserves the right to modify the VIP program terms at any time.

The following activities are strictly prohibited on the 22bat platform:

• Transferring funds through any method other than approved payment methods.
• Using bots, automated software, or any technology to gain an unfair advantage.
• One person operating multiple accounts.
• Transferring or selling an account or funds to another person.
• Money laundering or any other illegal financial activity.
• Attempting to breach the platform's systems or security.
• Misconduct or threatening behaviour toward other users.
• Placing bets or playing with the intent to circumvent bonus terms.

If evidence of such activities is found, 22bat reserves the right to suspend or permanently close the account and, where applicable, forfeit the balance.

7.1 Data Collection and Use

22bat uses personal information provided at registration solely for service delivery, account verification, and fulfilling legal obligations. Your information is not sold to third parties, but may be shared with authorities when required by law.

To learn more about our privacy practices, please visit the Privacy Policy page.

7.2 Account Security

8.1 Responsible Behaviour

22bat believes that gaming should be a form of entertainment, not a source of financial problems. We therefore place the highest importance on responsible gaming.

• Play within your financial means — never bet with money you have set aside for savings.
• Do not treat gambling as a source of income.
• Set time and money limits for your play and stick to them.
• Do not bet when emotional or under the influence of drugs or alcohol.
• If you feel you are developing a dependency on gaming, seek help.

Contact our support team for self-exclusion or to set limits. For more information, see our Responsible Gaming page.

8.2 Protection of Minors

22bat's services are for users aged 21 and above only. Account holders must ensure that minors do not have access to their devices. Any account found to belong to a minor will be closed immediately.

While 22bat strives to provide uninterrupted and error-free service, it will not be held liable for the following:

• A game being interrupted mid-session due to loss of internet connection.
• Delays caused by third-party software or payment gateways.
• Unavoidable natural disasters or circumstances causing service disruption.
• Loss caused by a user's own incorrect information or account negligence.
• Temporary service interruptions caused by any technical issue on the platform.

22bat always works to resolve any technical issues quickly. If you encounter a problem, contact us via 24/7 live chat or at [email protected].

10.1 Account Closure by 22bat

22bat may suspend or close an account in any of the following circumstances:

• A breach of these Terms has occurred.
• Evidence of fraudulent or deceptive activity has been found.
• The account has had no activity for an extended period.
• For legal or regulatory reasons.
• Failure to respond to an identity verification request.

If there is a valid withdrawable balance at the time of closure, arrangements will be made to return it before the account is closed; however, in cases of a Terms breach, the balance may be forfeited in accordance with the applicable rules.

10.2 Account Closure by the User

You may close your account at any time. To do so, send a request to [email protected] or via live chat. If you have a valid withdrawable balance, please withdraw it before closing your account.

For any dispute or complaint, please contact our customer support team first. We will make every effort to resolve the matter.

• To submit a complaint: [email protected] or via live chat.
• Complaints are usually resolved after review.
• For complex disputes, additional information or documents may be requested.
• In disputes regarding game outcomes, the game provider's logs will be considered as final evidence.

These terms will be interpreted in accordance with the principle of fairness. 22bat is committed to conducting business in a fair and transparent manner at all times.