22bat's Privacy Policy
Protecting your personal information is our highest priority. Read this policy to learn in detail how we collect, use, and store your data.
Introduction & Scope
This privacy policy was last updated in 2026. It applies to all users of the 22bat platform.
22bat is a trusted online casino and betting platform in Bangladesh. We take the privacy of our users very seriously. This privacy policy ("Policy") describes how 22bat collects, uses, discloses, and protects your personal information.
This policy applies to the 22bat website (22bat.lat), its mobile version, and all related services. By using our platform, you are considered to have given your consent to the terms of this policy. If you do not agree with any term of this policy, please refrain from using our services.
22bat provides services only to individuals aged 21 (twenty-one) or older. We do not knowingly collect personal information from minors. If it comes to our attention that information from a minor has been collected, we will delete it immediately.
What Information We Collect
22bat collects user information from various sources. This information is used to provide services, ensure security, and improve the user experience.
Identity Information
- Full name
- Date of birth (for age verification)
- National ID number
- Current address
- Email address
- Mobile number
Financial Information
- bKash, Nagad, or Rocket account number
- Bank account details (where applicable)
- Transaction history
- Deposit and withdrawal records
Usage Information
- Login time and device information
- IP address and browser type
- Game play history and preferences
- Betting patterns
- Session duration and navigation data
Communication Information
- Live chat and email messages
- Complaint and inquiry records
- Support ticket history
- Survey or feedback responses
We do not collect sensitive personal information (such as religion, political opinions, or health-related data) unless voluntarily provided for responsible gaming assessment.
Purpose of Data Use
22bat uses user information only for specific and legitimate purposes. We never sell data to third parties.
- For account registration and identity verification — this is essential to prevent fraud and deception.
- For processing financial transactions — to ensure secure deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers.
- For providing customer support — to resolve your issues quickly with 24/7 live chat and email assistance.
- For security and fraud prevention — to detect unauthorized access and suspicious activity.
- To ensure responsible gaming — to identify excessive play patterns and assist users in a timely manner.
- For improving service quality — to analyze the user experience and further enhance the platform.
- For fulfilling legal obligations — to comply with applicable rules and regulations.
- For sending relevant promotional information — to inform you about bonuses and offers, only with your consent.
Data Disclosure & Sharing
22bat does not sell, rent, or transfer your personal information to any third party for commercial purposes. However, information may be disclosed in the following limited circumstances:
Service Providers
Trusted third parties such as payment gateways, IT services, and analytics firms, who use information only for the required work according to our instructions and are bound by strict confidentiality agreements.
Legal Requirements
Relevant information may be disclosed in response to a court order, a lawful request from an investigating authority, or any other legal obligation.
Fraud Prevention
Information may be shared with relevant authorities to prevent money laundering, fraud, or other illegal activities.
Business Changes
If 22bat undergoes a merger, acquisition, or any other corporate change, user information may be transferred to the successor entity. You will be notified in advance in such cases.
Beyond the circumstances described above, we never disclose your personal information to third parties. All third-party providers are required to maintain standards equivalent to this privacy policy.
Cookies & Tracking Technologies
22bat uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
- Essential Cookies: These are necessary for maintaining login sessions, ensuring security, and core platform functionality.
- Analytics Cookies: Used to understand how users interact with our platform, which helps improve service quality.
- Preference Cookies: Used to remember language, theme, and other personalized settings.
- Marketing Cookies: Used to show relevant ads and promotions — active only with your consent.
You can manage cookies from your browser settings. However, disabling essential cookies may affect some platform functionality.
Data Security Measures
22bat adopts industry-standard security measures to protect your information. Our secure and reliable platform handles your data with the utmost care.
SSL Encryption
All data transmitted between your browser and our servers is sent in encrypted form.
Firewall Protection
Unauthorized access is prevented through advanced firewalls and intrusion detection systems.
Regular Audits
Regular internal and external security audits are conducted to identify security vulnerabilities.
Access Controls
Only authorized personnel can access user information, and they are bound by confidentiality agreements.
No method of transmitting data over the internet is 100% secure. However, 22bat takes all practical measures to protect your information. In the event of a security breach, we will notify affected users as soon as possible in accordance with the law.
Data Retention Period
22bat retains your personal information only for as long as necessary. The retention period depends on the type of data and legal requirements.
- Account Information: Retained while the account is active and for the applicable legal period after closure.
- Financial Transaction Records: Retained for the period required to meet financial regulations and audit requirements.
- Communication Records: Kept for a defined period for dispute resolution and service quality verification.
- Analytics Data: May be kept long-term for statistical purposes, generally in anonymized or aggregated form.
At the end of the defined retention period, data is securely deleted or anonymized so that individuals can no longer be identified.
Your Rights
As a user of 22bat, you have several important rights over your own information. We fully respect these rights.
Right to Access
You can find out at any time what information we hold about you and how it is being used.
Right to Rectification
If there is any inaccuracy in your personal information, you can request that it be corrected or updated.
Right to Erasure
In certain circumstances (such as when closing your account), you can request that your information be deleted, except where legal obligations apply.
Right to Object to Processing
You can object to marketing communications or other specific types of data processing, and withdraw that consent.
Right to Data Portability
You can request to receive your information in a structured and readable format.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be temporarily suspended.
To exercise these rights, please contact us through the contact details listed below. We will respond to your request within a reasonable time as required by law.
Protection of Minors
22bat strictly prohibits providing services to anyone under the age of 21. We do not knowingly collect information from minors.
- Age verification is mandatory during the registration process — users under 21 are not permitted to open an account.
- If it is established that a minor's information has been collected, that account will be immediately closed and the information deleted.
- If a parent or guardian believes their child has registered on our platform, please contact us immediately at [email protected].
Policy Changes & Updates
22bat may update this privacy policy from time to time. It may be revised due to changes in services, legal requirements, or business changes.
- For significant changes, we will post a notice on the website and inform registered users by email.
- Continuing to use the platform after an updated policy is published will be considered acceptance of the revised policy.
- You can always find the latest version on this page. Previous versions may be sent upon request.
We recommend that you review this page regularly, particularly before making extensive use of our services.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our privacy team is always ready to respond to your requests appropriately.
To file a privacy complaint or request deletion of your data, please write to us by email with the subject line "Privacy Request". We will take action as quickly as possible after verifying your identity.